Customer Service

Delivery Information


How long will my order take to arrive?

Generally we take 7-10 working days for all items (there are a few items that will take 2-3 weeks). If we have an item in stock we can sometimes deliver within 48-96 hours. You can see the delivery time for your chosen item when viewing that particular product. If you need your order urgently or for a very specific date, please write to use at mentioning your requirement along with the Invoice / Order number. We'll do everything we can to have your item delivered to you before time.


How do I know when my item will be delivered?


We will email you once your item has been dispatched, we generally email delivery confirmations around 5pm so if you're expecting an item to be dispatched on a particular day, please be sure to check your email after 5pm/6pm.


How will my jewelry be delivered?


Our packaging only states 'Candere' and 'Enovate' on the package, and the contents are not identifiable. We use Fedex / Blue Dart / Global Reputed Special Delivery. This is a guaranteed fast / express delivery service, which usually takes 2-4 days after we post the item and will require a signature. If you are out, our logistic provider will leave a card and the package can be collected from their local office or a re-delivery is arranged. We will email you the day your item is sent so you know to look out for your delivery the following day. Please note, delivery is free and your item will be fully insured during transit.


Please call us at toll free 1-800-200-4014 or write to us at if you require further information.


Please note: We can deliver to the cardholder's shipping address only.

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