Shipping, Delivery and Return Policy

 

FREE SHIPPING

 

We strive to get your CandereDiamonds jewelry delivered on time, every time.

 

At CandereDiamonds, we live this mantra every day, every moment and for every product. It's our promise to our customers that every product on the CandereDiamonds.com is shipped absolutely free to locations all across the world.

 

We have teamed up with top shipping experts like Fedex, DHL, USPS & Others who are our "partners in customer commitment".

 

We ship our products accross United States of America and United Kingdom.

 

All of our jewelry is hallmarked and certified by any of world’s top 4 jewelry certifying laboratories namely GIA (Gemological Institute of America), IGI (International Gemological Institute), EGL (European Gemological Laboratory) or HKD (HKD Diamond Laboratories - Canada);  therefore please allow up to 7 working days for the jewelry to be dispatched after receiving cleared payments. Please allow additional time if international delivery is subject to customs processing.

 

SAFE SHIPPING

 

FOR YOUR PROTECTION, ALL ORDERS REQUIRE SIGNATURE UPON DELIVERY, REGARDLESS OF ANY SIGNATURE WAIVER ON FILE.

 

For your protection, jewelry orders over USD 1,000 cannot be shipped to an address other than the billing address associated with your method of payment.

 

 

TRACKING YOUR ORDER

 

Once your order has been shipped, you will receive an e-mail from CandereDiamonds containing your Fedex, DHL-Bluedart tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting our logistics partner web site and following the instructions using your tracking number. Your tracking number can be found in the e-mail confirming shipment of your order or within the Order Status page on CandereDiamonds.com.

 

All shipments are traceable.

 

 

30 DAYS RETURNS

 

All jewelry are supplied with 30 day, no quibble, money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. All returns must be sent by reputed global logistics company and fully insured by sender. A full refund will be issued less the initial cost of shipping.

 

CandereDiamonds will exchange for any other item in our collection, refund your money or send replacement jewelry. This excludes any items that have been designed through our bespoke service, ie designed exclusively for our client by themselves or by CandereDiamonds.

Refunds are not applicable if the jewellery has been purchased using Bill Me Later or installments.

 

 

100% REFUND

 

All jewelry are supplied with 30 day, no quibble, money back guarantee provided that they are returned as sold, ie unworn with all the supporting paperwork. A full refund will be issued less the initial cost of shipping charges.

Refunds are not applicable if the jewellery has been purchased using Bill Me Later or installments.

 

 

EASY RETURNS

 

We strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

 

HOW DO I RETURN THE PRODUCT TO CANDERE WITHIN 30 DAYS?

 

1)  If there is damage to an item upon delivery, call our customer service center immediately at 1800-579-3570 (Toll Free) or email us at service@canderediamonds.com for assistance.

2)  Please read the information on your original packing slip.

3)  Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely pack the unused item back.

4)  All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

5)  For your protection, we recommend that you use Fedx or Insured Parcel Post for your return. Ship the return package to the address indicated on the packing slip:

Enovate Lifestyles
250 West, 40th Street,
8th Floor,New York NY 10018,
United States of America

 

6)  Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.

7)  You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

 

Now let's say you received a damaged item, an item you didn't order or the wrong item, we'll a. first apologize profusely and then b. exchange it free of charge, or refund the full cost of the merchandise and shipping charges. Again, not that we don't trust you, but we'll need to inspect the item upon receipt. If it is indeed an error or a defective product, your refund or exchange will be on its way shortly. However, if the product is found to not be defective, shipping charges will apply and/or a partial refund may be issued.

 

All CandereDiamond jewelry comes with an IGI©, GIA©,HKD© or EGL© Appraisal Certificate which must be returned with the certificate. If the certificate is not returned, your refund will be reduced by the amount of the replacement cost (usually around USD. 40, sometimes more). If you don't have the certificate, let us know that when you call so we can quote you the exact price for the replacement.

* CandereDiamonds will not be responsible for loss or damage of return shipments.

If you have any questions about our return procedure, please contact us at 1800-579-3570 or email us at service@canderediamonds.com

 

 

LIFETIME EXCHANGE

 

CandereDiamonds has demonstrated a commitment to providing high-quality diamonds and jewelry and superior service. We stand behind each of our products with customer-friendly policies designed to ensure your satisfaction and make Candere your lifelong jeweler of choice.

 

CandereDiamonds jewelry can be exchanged at the original cost of purchase, you'll receive a full credit of the cost of your original jewelry. Our exchange policy only applies to undamaged jewelry that are accompanied by the original diamond grading report and/or certificate. No discount offers can clubbed or applied against the exchange. 

 

 

CERTIFIED JEWELRY

 

When you shop at CandereDiamonds, you know you're getting the real deal.

How? Because every piece of jewelry from CandereDiamonds comes with a Certificate of Authenticity which is independently certified by GIA (Gemological Institute of America), IGI (International Gemological Institute), HKD (HKD Diamond Laboratories - Canada) or EGL (European Gemologist Laboratories) who are the world's top diamond grading laboratories.

 

This certificate guarantees that your jewelry is made of what we say it's made of and that the quality and craftsmanship are top notch. So you never have to worry that you're getting something of less than stellar quality.

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